Sanderson Young

Level 3 Business Administration Apprentice

Newcastle upon Tyne £15,600.00 37.5 hrs/week

Vacancy overview

Duration
15 months
Number of positions
1
Qualifications
  • GCSE English (Grade C/4)
  • GCSE Maths (Grade C/4)
Employer website
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What you could achieve

The apprentice may have the opportunity at the end of their apprentice to stay on as a member of the team within the Administration department. If there are other areas of the business that they would like to work in, then this can be discussed.

About the employer

Sanderson Young is a family-run, award winning estate agency founded in 1999. With a reputation for exceptional service and professionalism, we pride ourselves on delivering tailored support, market insight, and being the market leader for luxury property throughout the North East.

Things to consider

25 days holiday a year, plus bank holidays and additional day for birthday if birthday falls on a weekday that year.

We are expanding our Admin department and are looking for someone to join our team to assist with the day-to-day tasks required of our team.

Working Week Description

37.5

Role and Responsibilities

    • Typing letters, reports and other correspondence from dictation provided by the Valuers.
    • Preparing property particulars, brochures and window cards, checking accuracy, spelling and presentation before submitting them for approval.
    • Editing property photographs in accordance with company guidelines and sending photographs and marketing materials to clients for approval.
    • Following up outstanding approvals to help ensure properties are brought to market promptly.
    • Arranging Energy Performance Certificates, floorplans and photography appointments, liaising with clients and external suppliers.
    • Uploading approved property details, photographs and floorplans to CRM system.
    • Preparing and sending client paperwork, including agency agreements and other standard documents, under the supervision of the appropriate team member.
    • Monitoring the return of signed documents and following up outstanding paperwork.
    • Answering telephone calls, responding to routine email enquiries, taking accurate messages and directing enquiries to the appropriate colleague.
    • Ordering ‘For Sale’ and ‘Sold’ boards, and arranging their amendment or removal when required.
    • Helping new clients complete paperwork, collecting and recording the required information, and passing any queries to the appropriate colleague.
    • Handling personal and confidential information carefully and following company data protection procedures.
    • Keeping the office tidy, organised and presentable, including filing, scanning and securely shredding documents.
    • Monitoring and ordering stationery and other office supplies.
    • Undertaking other reasonable administrative duties appropriate to the role and level of training, with guidance and supervision.

 

Required Skills

  • • Good written and verbal communication skills, with the ability to write clear emails and letters.
  • • A polite, professional telephone manner and a friendly approach to clients and visitors.
  • • Basic knowledge of Microsoft Office, including Word, Excel and Outlook, and a willingness to learn new systems.
  • • Strong organisational skills and attention to detail when preparing documents and entering information.
  • • Good time management skills, with the ability to prioritise tasks and meet deadlines.
  • • The ability to follow instructions and check work carefully.
  • • A willingness to learn, ask questions and respond positively to feedback.
  • • The ability to work well within a team and independently with appropriate guidance.
  • • A reliable and responsible approach to handling confidential information.
  • • An interest in property and providing good customer service.
  • Personal Qualities:
  • • A friendly, positive and professional attitude.
  • • The ability to stay calm and organised during busy periods.
  • • A willingness to learn new skills and accept guidance and feedback.
  • • The ability to work well within a close-knit team and support colleagues.
  • • A reliable and punctual approach to work.
  • • Confidence to ask questions and seek help when needed.
  • A proactive approach and willingness to use initiative as confidence develops.
  • • A helpful manner and commitment to good customer service.
  • • Discretion when handling confidential client and company information

Training and Support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

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