Gateshead Council: Planning & Building

Level 3 Business Administration

Gateshead £15,434.00 37 hrs/week

Vacancy overview

Duration: 15 months
Number of positions: 2
Disability Confident employer: Yes
Qualifications: GCSE English (Grade C/4)

GCSE Maths (Grade C/4)
Employer website: Visit employer website

What you could achieve

Once completed, candidate will be qualified to apply for any vacancies in the Technical Support Team and other administrative roles.

About the employer

At Gateshead Council, our Planning and Building Control service plays a vital role in managing sustainable growth, protecting the environment, and ensuring that development across the borough meets the highest standards. As part of our team, you’ll be contributing to projects that directly impact the lives of residents, businesses, and visitors.

The role requires an individual who can work accurately and efficiently within a busy service environment, communicate effectively with customers, applicants and colleagues, and organise and prioritise workloads. Can learn and apply planning and building control procedures and technical information, developing knowledge, confidence and independence needed to support a range of planning and building control administrative functions.

Working Week Description

Monday - Friday 9am-5pm

Role and Responsibilities

Support Planning and Building Control services through a range of administrative tasks.
Assist with processing planning and building control applications and related documentation.
Maintain and update records, databases, and electronic filing systems.
Respond to customer enquiries by telephone, email, and in person.
Support preparation and distribution of correspondence and service information.
Learn and apply planning and building control procedures, policies and legislation.
Develop the knowledge, skills, and experience required to provide an efficient and customer-focused service.
Work effectively with colleagues and stakeholders while managing and prioritising workloads.
Undertake such other duties and responsibilities which are appropriate to the grade of the post

Required Skills

Applicants should be able to demonstrate transferable skills gained through education, employment, volunteering, or other activities.
Effective verbal and written communication skills.
Strong customer service skills and the ability to build positive relationships with customers and colleagues.
Good organisational and time management
Ability to prioritise workloads and meet deadlines
Good attention to detail and accuracy
Ability to learn and apply new information and procedures
Problem-solving skills and a proactive approach to work
Ability to work independently and as part of a team

Training and Support

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

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